At Chabuq, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobility and delivery services. We are committed to securing your data, ensuring complete transparency in our processes, and respecting your privacy rights. Whether you are a passenger, a driver, or using our delivery services, we only collect the information that is strictly necessary to provide you with a safe, fast, and reliable experience across Afghanistan. Please read our full policy below to understand your rights and how we handle your data.
Welcome to Chabuq. Your trust is essential to us, and we are committed to protecting your personal data. This Privacy Policy explains how Chabuq ("we", "us", or "our") collects, uses, and safeguards your information when you use our super app, including services like Chabuq Safar, Chabuq Moto, and Chabuq Bastha.
1. Information We Collect To provide you with a reliable and safe experience, we collect the following types of information:
Account Information: When you register, we collect your phone number, name, and profile picture.
Location Data: We collect precise GPS location data from your device to connect you with the nearest driver, navigate routes, and ensure safety during trips or deliveries.
Transaction Information: Details related to your rides and deliveries, including the date, time, distance, and payment method used (such as Chabuq Wallet or cash).
Device Information: We may collect device-specific information (such as hardware model and operating system) to optimize app performance.
Communications: In-app chat messages or calls between users and drivers are processed securely to provide customer support and ensure safety.
2. How We Use Your Information We use your data strictly to operate and improve our platform. This includes:
Providing, maintaining, and personalizing our mobility and delivery services.
Tracking the progress of your rides and parcels for safety and transparency.
Processing payments and managing your Chabuq Wallet balance.
Providing customer support and resolving disputes.
Sending you important updates regarding your account, trip statuses, and app updates.
3. Sharing of Information We do not sell your personal data to third parties. We only share your information in the following limited circumstances:
With Drivers: When you request a ride or delivery, we share your first name, pickup location, and drop-off destination with the driver. Your phone number is kept private whenever possible through our in-app chat system.
For Legal Reasons: We may disclose your information if required by law, regulation, or a formal request from local authorities to ensure public safety.
4. Data Security We implement high-level security measures to protect your personal information from unauthorized access, alteration, or destruction. Your data is stored on secure, encrypted servers.
5. Your Rights You have the right to access the personal information we hold about you. You can update your profile details directly within the Chabuq app. If you wish to delete your account or request the removal of your data, you can contact our support team through the app or at our official contact email.
By using Chabuq, you consent to the data practices described in this policy. We may update this Privacy Policy from time to time, and we will notify you of any significant changes via the app.
